Back Orders

When you upload an invoice in Denven and have not yet received the order but have already made the payment, Denven will automatically track this as a backorder and maintain a record. Similarly, if you are ordering systematically through Denven and there is a backorder, Denven will register all the products that have been paid for but not received as a backorder. You can also refer to the video attached at the end of article.

You can access this list of backorders on the Backorders page under the Orders section. If you have uploaded an invoice or processed your draft stock and need to refresh the backorder status, simply select Backorder Check in the top-right corner. This will refresh the page, showing which backorders have been received and which are still pending.