In some cases, errors may occur while uploading the invoice. Please refer to the details of possible errors provided below:
1. Wrong Supplier: If the system displays the 'wrong supplier' error, it indicates that the selected supplier does not match the invoice. In such a case, please follow these steps:
Select 'Upload New Invoice’.
Verify the correct supplier.
Upload the invoice again.
2. Duplicate Invoice: If the system indicates a 'duplicate invoice' error, it signifies that an invoice with the same invoice number and issue date has already been uploaded to the system. You can locate the invoice by searching the Read Invoice section or using the Invoice History. Simply enter the invoice number into the search bar to access the relevant details.
3. New format: If the supplier is correct but the system prompts to "Choose Correct Supplier," it may indicate that the supplier has updated their invoice format. In such instances, please try again later and allow the Denven team to train the system to read the new invoice format. If the issue persists, kindly contact the Denven team for further assistance.
Here’s the tutorial video for the Upload Invoice Errors process: